Unpaid Carers Guide
Last updated: January 2026
1. About this website
Unpaid Carers Guide is an independent website providing general information and resources for unpaid carers in the UK.
By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the site.
2. Use of content
All content on this website is provided for general information purposes only.
While care is taken to ensure information is accurate and up to date, it should not be relied upon as:
- legal advice
- medical advice
- financial advice
- personalised professional advice
Circumstances vary, and support available to carers can differ by location and individual situation. You should always seek advice relevant to your own circumstances from appropriate organisations or professionals.
3. No professional relationship
Use of this website does not create a professional, advisory, or support relationship.
Unpaid Carers Guide does not provide individual casework, assessments, or personalised recommendations.
4. Digital products
Unpaid Carers Guide may offer paid digital products, such as downloadable guides or resources.
a) Nature of products
- All products are digital
- No physical items are supplied
- Access is provided electronically
b) Accuracy and outcomes
Digital products are designed to support understanding and preparation but cannot guarantee outcomes, decisions, or support being granted by any organisation or authority.
5. Payments and refunds
a) Payments
Payments are processed securely by third-party payment providers. Unpaid Carers Guide does not store payment card details.
b) Refunds
Due to the nature of digital products, refunds are not normally offered once a product has been accessed or downloaded, unless required by law.
If you experience a technical issue accessing a purchased product, please contact us and reasonable efforts will be made to resolve the issue.
This does not affect your statutory consumer rights.
6. Intellectual property
All content on this website, including:
- text
- guides
- downloadable resources
- logos and branding
is the intellectual property of Unpaid Carers Guide unless otherwise stated.
You may:
- read and download content for personal use
You may not:
- reproduce
- distribute
- sell
- modify
- republish content for commercial purposes
without prior written permission.
7. External links
This website may contain links to third-party websites, including organisations providing carers support.
Unpaid Carers Guide:
- is not responsible for the content of external sites
- does not endorse external services unless explicitly stated
- cannot guarantee the accuracy of third-party information
8. Website availability
Reasonable efforts are made to keep the website available and functioning correctly.
However, Unpaid Carers Guide does not guarantee:
- uninterrupted access
- error-free operation
- availability at all times
Access may be suspended for maintenance or technical reasons.
9. Limitation of liability
To the fullest extent permitted by law, Unpaid Carers Guide is not liable for:
- loss or damage arising from use of the website
- reliance on information provided
- inability to access the site or digital products
Nothing in these terms limits liability where doing so would be unlawful.
10. Privacy and data protection
Use of this website is also governed by the Privacy Policy, which explains how personal data is collected and used.
11. Changes to these terms
These Terms and Conditions may be updated from time to time.
The most current version will always be published on this page, and continued use of the website constitutes acceptance of the updated terms.
12. Governing law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.